Our Boxing and Storage
Upon arrival, each item is meticulously inspected and cataloged. We employ specific conservation methods tailored to the nature of each piece, whether it be delicate textiles, leathers, precious metals, or historical documents. Our storage areas are controlled to maintain optimal temperature and humidity conditions, thereby preventing any deterioration due to environmental factors.
To prevent physical damage, we use high-quality packaging and supports. Clothing is hung on special hangers that maintain their shape and prevent any deformation. Jewelry and accessories are stored in cases lined with soft, non-abrasive materials. Fragile items and artworks are individually wrapped in foam tissue or paper, ensuring their integrity.
We are committed to offering our clients items in their most authentic and impeccable state, reflecting our deep respect for their historical and artistic value.
Secure Delivery and Reputable Couriers
We understand the value and fragility of the antique pieces we offer. To ensure their safe arrival, each item is meticulously packaged using high-quality materials. Our packaging process includes:
Custom-Fit Protection: Each item is individually wrapped in protective materials such as bubble wrap, foam, and acid-free tissue paper. For particularly delicate items, we use custom-fit boxes to minimize movement during transit.
Reinforced Boxes: We use sturdy, reinforced boxes that provide additional protection against potential impacts and environmental factors.
Insurance and Tracking: Every shipment is fully insured and includes a tracking number. This allows you to monitor your package’s journey from our boutique to your doorstep, providing peace of mind throughout the delivery process.
Trusted Couriers: We partner with reputable courier services known for their reliability and care in handling valuable and delicate items.
Customer Returns
Although we sell second-hand items as an individual and are not obliged to accept returns, we generally allow all returns under certain conditions:
Return conditions
Return Period: Request to be made within 14 days of receipt of the order.
Condition of Items: Items must be returned unused, in their original condition and with all labels intact.
Packaging: Use the original packaging or equivalent packaging to protect the items during return transport.
Return costs: The return costs are the responsibility of the customer, except in the event of an error on our part (incorrect or defective item).
To initiate a return, contact our customer service at client client@contact.outlet.bofficial.fr with the product title and the return details. We will provide you with the necessary instructions,
We offer a carefully curated selection of luxury and antique products. Each item is accurately described, including its origin, condition, and any notable characteristics.
All prices listed on our site are in euros and include all applicable taxes (VAT).
Shipping Fees, Date, and Methods
Shipping Fees: Shipping costs are calculated based on the destination and weight of the items. They are clearly indicated before you confirm your order.
Standard Delivery Date: We strive to deliver items within 2 to 3 business months after order confirmation.
Speedy and secure Delivery Date: We strive to deliver items within 4 to 6 business weeks after order confirmation.
Delivery Methods: Products are shipped by reliable and insured carriers. You will receive a tracking number to monitor the status of your delivery.
The contract is executed upon confirmation of your order and receipt of payment. You will receive a confirmation email.
Payment Terms
Accepted Payment Methods: We accept payments by credit card, PayPal, and bank transfer.
Late Payment: In the event of late payment, additional fees may apply. The order will be shipped only after full payment is received.
You have the right to withdraw from your order without giving any reason within 14 days of receiving the item. To exercise this right, please contact us to obtain a withdrawal form and return instructions.
Legal Guarantees
Legal Guarantee of Conformity: Our products are guaranteed against all manufacturing defects at the time of purchase or delivery.
Guarantee Against Hidden Defects: Products are guaranteed against any defect that makes the item unsuitable for its intended use or diminishes its use to such an extent that you would not have purchased it or would have purchased it at a lower price if you had known about the defect.
Commercial Warranty and After-Sales Service
We offer an additional commercial warranty for certain products. Specific details for each product are available on the product page. The cost of remote communication for after-sales service is standard according to your operator.